Trust
and Safety
We take our
responsibility as stewards for My Karibe’s Entrepreneurs and users very
seriously. It's our job to provide a system deserving of your trust — by
proactively screening for potential problems, by investigating issues brought
to us by our community, and by still being exceedingly clear that even with
these steps everything may not go as planned. Our goal is to provide a
safe and trusted platform where Consumers, Entrepreneurs, and Restaurant owners
are honest and open with one another as they transact business.
Transparency
Give users peace of mind by including
information about our partners and products displayed on our platform.
Communication
Keep everyone informed through
commenting, direct communication, and frequent updates. Engaging users and
partners and providing ongoing support will establish trust and manage
expectations from all parties involved.
Support
We provide 24/7 chat support for
users and partners. Click the following link and ask a question to our support staff.
What everyone should know
My Karibe, or any of its affiliate platforms, is not a store.
People aren't purchasing directly from My Karibe, or any of our Affiliate
platforms, but are interacting directly with the Entrepreneurs and Business Owners
we host.
Restaurant owners are
responsible for the quality of their own food and the services they provide.
When you purchase a product or service, you're trusting the owner to do a good
job, so if you don't know them personally or by reputation, do a little
research first or read the reviews provided by other customers. My Karibe
doesn't evaluate a business’s claims, resolve disputes, or offer refunds. Any
dispute with work provided or products purchased should be taken up with the
respective business owner directly.
What Eaters do
Explore the platform listing.
Restaurant listings on the platform should tell you everything you need to
know, including details about the store, prices and the menu. Don't forget to
read the comments to see what others are saying.
Read what others say.
If you're not sure about a particular item, you can contact the restaurant or
leave instructions or note during the order.
Ask questions.
If there's something you want to know about the platform, ask our support staff
either on our website or on the mobile application. There is a chat support
button in the menu. If you come across anything suspicious, just let us know
and we will take care of any questionable issues immediately. That feedback
helps us make sure no one's trying to abuse the system.
Credit and Debit Card Payment
Security
We work closely with Stripe to ensure your funds are processed securely and
efficiently.
Communication
Keep everyone informed through commenting
and direct communication.
What we (My
Karibe) do
We listen.
Our Trust & Safety team is always watching over the platform and reviewing
reports from the community. Our community helps us make sure this is the
safest, most effective food delivery platform around.
We monitor the system.
Our Trust & Safety team uses automated tools to identify and investigate
suspicious activity on the platform. All orders, deliveries and payments are
tracked for your safety.
We take action.
Sometimes that just means asking someone to fix a problem. When we find users
or partners that abuse the system, we won't hesitate to suspend them.
General security tips
Protect your information.
Be careful what information you post in public parts of the internet and keep
sensitive data close. If you’re ever unsure which parts of My Karibe Munch
platform are public, you can check our Privacy Policy.
Beware of "phishing."
Phishing is when someone pretends to be a business you trust and asks for
sensitive information. My Karibe will never ask for
your Social Security number or full payment information over the phone or by
email, and the only place we'll ask you to enter your password is on My Karibe
Munch’s log-in screen. If anyone asks you for this information, or you think
you've received a scam or hoax email from someone pretending to be affiliated
with us, don't respond — just let us know.